Customer Onboarding Documentation
Understanding the document review and account management workflows
Onboarding Process
Complete lifecycle from upload to completion
Document Upload
New document submitted for review
Day 0
Auto-classify
Route to TR
TR Initial Review
Trading Representative reviews document
Days 1-12
Claim
Review
Approve/Reject
Request Extension
ED Approval
Executive Director final authorization
Days 13-14
Approve
Reject
Grant Extension
Completion
Process completed or rejected
Day 14+
Archive
Notify Client
Restart if needed
Role-Based Routing
How documents route through different roles
CA Team
Client Accounts
Review expired tickets
Reactivate suspended accounts
Handle dormant accounts
Handles:
EXPIREDSUSPENDEDDORMANT
TR Team
Trading Representatives
Initial document review
Approve standard documents
Request time extensions
Handles:
PENDING_TRUNDER_REVIEW
ED
Executive Director
Final authorization
Approve extensions
Reject final decisions
Handles:
PENDING_ED
Account Management
Handling suspended, expired, and dormant accounts
Account Monitoring
Active account status
Suspension
Account suspended (>7 days overdue)
CA Review
Client Accounts review
Resolution
Reactivate or terminate
Customer Onboarding System v1.0
14-Day Deadline Tracking Enabled